FAQ


Delivery

Delivery costs R85 for main centres and R99 for outlying areas.

Orders over R850 qualify for free delivery

Collection is available in Johannesburg and is free.

Drop off in Johannesburg can be arranged but depends on demand and area. Contact us for more info.

Once your order has been packed you will be emailed tracking or collection details. 

Our courier partners are Fastway and Aramex and adhere to strict hygiene protocols.

Your clothing and smaller items will be plastic wrapped for hygiene purposes. Please dispose of the packaging ethically.

Payments

You can choose your preferred payment option at checkout.

Available payment options are 

  • Credit/ Cheque Card via the PayFast portal
  • EFT 

If you choose PayFast you will be directed to the payment portal and redirected back to the site once payment is complete. 

If you choose EFT your order will be emailed to you with banking details. 

Here are the banking details for our store

When making the EFT payment please use your order number as the reference. 

Once the amount has reflected in our bank account we will proceed with packing and shipping your items. You can accelerate this process by emailing a proof of payment to shop@princessofjozi.com

If EFT payment isn’t completed in 72 hours your order will be cancelled. 

General

There are no refunds on pre-loved and digital items. 

Please check your Junk or Spam email folder as order confirmations and other correspondence may be filtered into these email boxes.